Get In Touch With Bioellea
We value your inquiries and feedback. Whether you have questions about our premium supplements, natural skincare products, or just want to share your Bioellea experience, our dedicated team is here to assist you. Reach out through any of the methods below, and we'll ensure a prompt and helpful response. Your well-being is our priority, and we're committed to providing exceptional support.
Our Working Hours: Mon-Fri: 9:00-17:00, Sat: 10:00-14:00
Visit Our Office: 76 Strand, Covent Garden, London WC2R 0DE, United Kingdom
Send Us a Message
Have a specific question or need detailed assistance? Fill out the form below, and one of our customer service representatives will get back to you as soon as possible. We aim to respond to all inquiries within 24 business hours.
Have a Question? Find Your Answer.
Browse our Frequently Asked Questions section to quickly find answers to common queries about our products, orders, shipping, and more. If you can't find what you're looking for, feel free to contact us directly.
Bioellea offers a 30-day money-back guarantee on all products. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please ensure products are returned in their original packaging. For more details, visit our Terms & Conditions page.
Standard shipping within the UK typically takes 3-5 business days. International shipping times vary depending on the destination, usually ranging from 7-14 business days. Expedited shipping options are available at checkout for faster delivery. You will receive a tracking number once your order has been dispatched.
Yes, Bioellea is committed to ethical practices. All our skincare and cosmetic products are proudly cruelty-free and never tested on animals. We believe in beauty without harm. Our supplements are also sourced responsibly, ensuring no animal testing is involved in their development.
Absolutely! Once your order has been shipped, you will receive an email notification containing your tracking number and a link to the carrier's website. You can use this to monitor the progress of your delivery. If you encounter any issues, please contact our customer service team.
Detailed ingredient lists for all Bioellea products can be found on their respective product pages under the "Ingredients" tab. We believe in full transparency and provide comprehensive information to help you make informed choices. If you have specific allergen concerns, please contact us before purchasing.
Yes, Bioellea proudly ships its products worldwide. International shipping fees and delivery times vary by country and will be calculated at checkout. Please note that customs duties and taxes may apply, which are the responsibility of the recipient. For more information, please refer to our Terms & Conditions.
You can easily update your personal and shipping information by logging into your My Account page. Navigate to the "Account Details" or "Addresses" section to make any necessary changes. For security reasons, if you need to change your email address, please contact customer support.
Visit Our London Office
We are located in the heart of London, in the vibrant Covent Garden area. Feel free to visit us during our working hours to discuss your needs or pick up your order. Our friendly staff will be delighted to welcome you.