Privacy Policy

At Bioellea, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, make purchases, or interact with our services. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

Personal Identification Information: This includes your name, email address, postal address, phone number (+44 20 7930 4600), and other similar contact data when you register an account, place an order, or subscribe to our newsletter.
Payment Information: When you make a purchase, we collect necessary payment details, such as credit card numbers and billing addresses. Please note that we do not store full credit card details on our servers; these are processed securely by our third-party payment processors.
Demographic Information: This may include your age, gender, preferences, and interests, which help us tailor our product recommendations and marketing efforts.
Usage Data: We automatically collect information about how you access and use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our website and hold certain information. For more details, please refer to our Cookie Policy.

2. How We Use Your Information

The information we collect is used for various purposes to enhance your experience with Bioellea:

To Process Orders: We use your personal and payment information to process your purchases, fulfill your orders, and manage returns and exchanges.
To Provide Customer Support: Your contact information allows us to respond to your inquiries, provide assistance, and resolve any issues you may encounter.
To Personalize Your Experience: We use demographic and usage data to understand your preferences and provide you with personalized product recommendations, content, and offers.
To Improve Our Website and Services: We analyze usage data to identify trends, troubleshoot technical issues, and make improvements to our website functionality and product offerings.
For Marketing and Promotions: With your consent, we may send you marketing communications about new products, special offers, and events. You can opt-out of these communications at any time.
For Security and Fraud Prevention: We use your data to maintain the security of our website, detect and prevent fraudulent activities, and protect our rights and property.
To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

Bioellea respects your privacy and does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers under specific circumstances:

Service Providers: We collaborate with third-party vendors who assist us in operating our business, such as payment processors, shipping companies, marketing agencies, and IT support. These providers are obligated to protect your information and use it only for the services they perform for us.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will notify you of any such change in ownership or control of your personal information.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: We use SSL (Secure Socket Layer) technology to encrypt data transmitted between your browser and our website.
Access Controls: Access to your personal data is restricted to authorized employees and service providers who need the information to perform their job functions.
Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
Data Minimization: We only collect and retain personal data that is necessary for the purposes outlined in this policy.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data we hold.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided below.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Company Name: Bioellea
Address: 76 Strand, Covent Garden, London WC2R 0DE, United Kingdom
Phone: +44 20 7930 4600
Email: [email protected]
Working Hours: Mon-Fri: 9:00-17:00, Sat: 10:00-14:00

Last updated: 26 October 2023